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Maintenance and Service Guide HP Compaq Notebook nc4000 Series Document Part Number: 310030-001 May 2003 This troubleshooting reference is used for maintaining and servicing the notebook. The guide provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. © 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. SD Logo is a trademark. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq Notebook nc4000 Series First Edition May 2003 Document Part Number: 310030-001 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1­8 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­8 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­9 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­18 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2­2 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­5 2.2 Using Diagnostics for Window. . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­10 Maintenance and Service Guide iii Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook Major Components . . . . . . . . . . . . . . . . . . 3­2 Miscellaneous Plastics Kit Components . . . . . . . . . . 3­8 Port Replicators and Mass Storage Devices . . . . . . 3­10 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­11 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . .